Store Policy
Customer Care
At LOT BEANS, we are committed to providing exceptional service from roastery to cup. Our customer care team is dedicated to ensuring your complete satisfaction with every order.
For any questions about our coffee, orders, or brewing recommendations, please contact us at info@lotbeans.com. We respond to all inquiries within 24 hours during business days.
Our commitment to you:
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Accurate product information based on verified specifications
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Transparent communication about order status and shipping
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Professional handling of all customer concerns
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Dedication to resolving any issues promptly
Privacy & Safety
LOT BEANS respects and protects your personal information in accordance with EU General Data Protection Regulation (GDPR) standards.
We collect only essential information needed to process your orders:
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Contact details for order delivery and communication
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Payment information processed through secure, encrypted channels
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Order history to improve your shopping experience
Your data security:
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SSL encryption for all transactions
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No storage of credit card details on our servers
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Third-party payment processors comply with PCI DSS standards
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Personal information never shared without your explicit consent
You have the right to:
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Access your personal data
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Request data correction or deletion
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Opt out of marketing communications
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Request data portability
For privacy concerns, contact: info@lotbeans.com
Wholesale Inquiries
LOT BEANS offers wholesale partnerships for cafes, restaurants, hotels, and specialty retailers. Our wholesale program provides:
Benefits for Partners:
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Competitive wholesale pricing based on volume
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Consistent quality - all coffee SCA 80+ score
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Flexible ordering schedules
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Custom roast profiles available for orders above 50kg
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Training support for your barista team
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Marketing materials and product information
Minimum Requirements:
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Initial order: 10kg minimum
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Regular orders: 5kg minimum per variety
To apply for a wholesale account, please contact info@lotbeans.com with:
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Business name and VAT number
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Estimated monthly volume
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Coffee equipment specifications
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Preferred coffee profiles
Payment Methods
Accepted Payment Options:
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Credit/Debit Cards
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Digital Payments
Bank Transfer
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Available for wholesale orders over €500
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Payment terms NET 30 for approved wholesale accounts
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Bank details provided upon invoice
Payment Security: All transactions are processed through secure, PCI-compliant payment gateways. We do not store or have access to your complete payment card information.
Currency & Fees:
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All prices displayed in EUR (€)
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VAT included in displayed prices for EU customers
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International customers may incur additional customs duties
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Currency conversion fees may apply for non-EUR transactions